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MID YEAR SALE FAQS

SHOP THE SALE IN THE FIRST 24 HRS & GO INTO THE DRAW TO WIN!
Order between Wednesday June 12th 6am AEST and Thursday June 13th 6am AEST and you are automatically entered into the draw. 
One winner will be drawn on Friday June 14th and will be notified by email.

PRIZE INCLUDES:
Bose Quiet Comfort Headphones
1 year Subscription to the CALM app
$500 Lula gift card.
PRIZE VALUE $1129

Good luck! (See T & Cs)

How long is the sale?
The Lula Mid Year Sale starts Wednesday 12th June at 7am AEST and finishes Wednesday 19th June at 7am AEST (or earlier if we run out of stock!). Don't procrastinate too long, because our most popular scents have a habit of selling out quickly!

What is on sale
All Lula products on our website are on sale ranging from 10 - 50% off!

How will I know what is on sale and do I need code?
All prices are marked, no codes are needed. 

Customer service
You can reach our customer service team at shop@lulaeyemask.com.au we will work to get back to you as soon as we can but please be patient. To avoid delays to your order please double check that your order and your address are correct before processing payment.

Can I change my order?
Due to the high volume of orders placed during our Mid Year Sale we are unable to guarantee we can change or cancel your order after it is placed. Make sure to double-check your order and shipping address before checking out.

Can I change my shipping address?
Due to the high volume of orders we will be unable to change the address entered on your order.

Please note: If you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Can I add items after I have placed my order?
Unfortunately we cannot change any orders due to the large volume coming in. If you would like to order more after you have placed an order it will need to be done as a new order.

How long until my order will be dispatched?
While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during sale periods. Please expect a delay of 5-10 business days for dispatch during these times. Our team will be working hard to get all orders out ASAP, thank you for your patience!

Can I return my order?
Sale items cannot be returned or exchanged. Please double check your order.

Can I use a discount code I have as well?
During the Mid Year Sale all discount codes are turned off as the sale is much greater than the discount codes.

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