FAQs
Below you'll find everything you need to know about shopping with Lula. If you can't find an answer on this page, simply send us a message at shop@lulaeyemask.com.au and we'll get back to you as quickly as we can.
The Lula Eye Mask
Everything you need to know about Australia's first self-warming, scented eyemasks.
How does the Lula Eye Mask work?
The masks contain iron particles and when they come into contact with oxygen the iron slowly begins to warm, it’s a natural oxidation reaction. There are other natural ingredients that help this oxidising reaction to happen and to heat evenly; water, salt, charcoal and vermiculite. The Lula Eye Masks are each sealed individually because once you open the pouch and air comes in contact it will start warming. It stays at a comforting temperature for a minimum of 20 relaxing minutes, so you can drift into a daydream or a deep night’s sleep.
What can the Lula Eye Mask help with?
The eye mask can help...
• Dry or tired Eyes
• Digital eye strain
• Busy minds
• Migraines & headaches
• Relaxation
• Meditation
• A good nights sleep
• Travelling
What are the benefits of warmth on the eyes?
• The warmth helps to relax the muscles around the eyes and also encourages circulation, helping to ease tension and strain. This can also help relieve headaches and migraines.
• As well as the Lula Eye Mask blocking light, it’s warmth feels soothing and calming, helping lull you to sleep.
• Like a warm compress the warmth creates a fine moist steam, comforting the skin around the eyes and giving relief to dry eyes.
How long does it take for the Eye Mask to warm up?
After you open the pouch the mask begins to warm within 2 minutes.
How long does the Eye Mask stay warm?
The eye mask warms quickly reaching a comfortable temperature that will last for a minimum of 20 minutes and gently fades away by the time you’ve drifted off.
Who can use the Lula Eye Mask?
Everyone can use the Lula Eye Mask, it is a one size fits all. (Not recommended for children under 5)
Can I reheat the Lula Eye Mask?
No. Do not reheat the mask in any way. The Lula Eye Mask has been designed to warm up once to a safe, comfortable temperature for the eyes, it's a natural reaction when the iron particles in the mask meets the air and begins to heat. This reaction can only happen once, so although it can not be reheated you can keep the eye mask and continue to use as you would a normal sleeping eye mask to block out light.
How strong or subtle are the scented Eye Masks?
The scents are purposefully subtle so as not to overwhelm your sense while you relax. Jasmine, Rose and Lavender can help relax, de-stress and assist with sleep. The scents are activated as the mask warms, so when the eye mask has heated, you can pull it down over your nose and take a few deep breaths in!
Due to the nature of the ingredients the strength of scent can vary from eye mask to eye mask. The strength can not be guaranteed as some essence may be absorbed by the natural iron ingredients and it starts to dissipate once opened. Everyone’s sense of smell is individual with varying levels of sensitivity to different smells. If you do enjoy a stronger scent we recommend pairing the eye mask with one of our Lula Essential Oils.
Can I use the mask if I'm pregnant?
Yes you NEED this mask if you are pregnant! And save a few for when the baby arrives!
What ingredients make the mask heat?
The heating pad contains iron powder, vermiculite, activated carbon, salt and water which are all naturally occurring.
How do I dispose of my Lula Eye Mask?
The warming reaction can only happen once, so although it can not be reheated, most people keep the eye mask and continue to use as you would a normal, light weight, sleeping eye mask to block out light. There are 5 eye masks in a box, so you can enjoy the warming feeling a few times.
If you did want to dispose of them the ingredients inside the mask are safe and eco-friendly and good for soil, so you can cut them open and empty the contents straight into your garden or house plant (keep out of reach of pets and children). The box can be placed in the recycle bin and the mask although parts are biodegradable are best in your general waste bin.
Shipping
Looking forward to some self-care goodies arriving at your doorstep? Read on for all the details about our shipping.
What is the cost of shipping?
AUSTRALIA AND NEW ZEALAND
We try and keep the cost of shipping as low as possible so offer FREE standard shipping on orders over $90. All other orders are shipped at a flat rate of $9.95AUD in Australian and flat rate of $15NZD Express to New Zealand.
Express shipping is available in Australia for a flat rate of $15 and will be despatched same day when received before 10am QLD AEST. Please expect a delay of 2-3 business days for dispatch during Christmas and sales times
Express shipping is available in Australia for a flat rate of $15 and will be despatched same day when received before 10am QLD AEST. Please expect a delay of 2-3 business days for dispatch during Christmas and sales times
When will my order be packed and dispatched?
Orders are dispatched within 48 hours Monday to Friday. Orders received over the weekend will be dispatched within 48 hours from Monday. Orders are dispatched from our warehouse in Brisbane for Australian orders and from Auckland for New Zealand orders), so delivery times will vary depending on your location.
(DURING NON SALE PERIODS)
Can I change my order once placed?
Once orders are placed they are unable to be canceled or edited.
Will I get an invoice?
All invoices are emailed directly to you.
How long does shipping take?
Please note: These are guidelines and are subject to change. Delivery may take a little longer around public holidays, sales and peak times like Black Friday and Christmas.
Standard within Australia - Australia Post
Estimated delivery: 2-7 business days from dispatch from Brisbane. See Australia Post for up to date information.
Cost: $9.95AUD. FREE for orders over $90.
Express Post within Australia - Australia Post
Estimated delivery: 1-4 business days from dispatch from Brisbane. See Australia Post for up to date information.
Cost: $15.00AUD
Express Post to New Zealand
Estimated delivery: 1-3 business days from dispatch
Cost: $15NZD Express to New Zealand.
Please note: These are guidelines and are subject to change. Dispatch may take a little longer around public holidays and peak times like Black Friday and Christmas.
Can I track my order?
Yes you can watch it getting closer and closer to you! You will receive a confirmation email with your tracking details once your order has been dispatched. If you are unable to locate your tracking details or have a question regarding your delivery please do not hesitate to contact us.
Do you ship internationally?
We currently ship within Australia and within New Zealand but are looking forward to spreading the Lula love around the world soon.
Do you offer same day dispatch?
Australia
Orders placed before 10am (QLD AEST) Mon - Fri will be dispatched same day (DURING NON SALE PERIODS)
New Zealand
Orders placed before 10am (NZDT) Mon - Fri will be dispatched same day. (DURING NON SALE PERIODS)
Can my order be Express posted?
Yes we offer Australia Post's Express Post service for orders within Australia for $15.00. If you select Express Post please note that orders placed AFTER 10am (QLD AEST) will be Express posted the next day (DURING NON SALE PERIODS). All NZ orders are sent by Australia Post Express for $15.
Aromatherapy
Your most common questions answered about our Essential Oil range, your daily dose of calm.
What are the benefits of essential oils?
Essential oils can help promote relaxation, reduce stress, improve mood, support better sleep, and enhance overall well-being by stimulating the brain's limbic system, which controls emotions.
They are pure and natural and free from chemicals and toxins making them a safe alternative to other scented products.
How do I use essential oils?
You can use Lula Essential Oils in a diffuser to scent a room, apply balms directly to the skin at pulse points, use roll-ons for quick, on-the-go application to areas like wrists and temples, or spray mists to refresh your space and yourself.
Are Lula Essential Oils safe for topical use?
Our balms, roll ons and mists are designed to be used directly on the skin. Our pure essential oils should always be diluted with a carrier oil or mixed in with bath water before applying to the skin to prevent irritation. Conduct a patch test by applying a small amount to a small area of skin and waiting 24 hours to check for any adverse reactions.
Warming Body Patches
Got questions about our innovative warming body patches? We've answered common questions below, but if you have any further questions, we'd love to hear from you.
How do Lula Self-Warming Body Patches work?
Lula Self-Warming Body Patches are air-activated and begin to heat up as soon as you open the package. The patches contain iron particles that react with oxygen in the air, generating heat. This process provides therapeutic warmth for up to 10 hours, offering relief from muscle soreness and period cramps.
Where can I apply the patches?
The patches are versatile and can be applied to your clothes over the neck, back, stomach, or any other area needing warmth and pain relief. They are designed to stick securely to your clothing, ensuring consistent heat delivery to the targeted area. The Lula Self-Warming Body Patches are slim and discreet, making them comfortable to wear under your clothes. Their thin design ensures they remain inconspicuous, allowing you to go about your day without any bulkiness or visibility.
How long do the patches stay warm?
The patches provide continuous warmth for up to 10 hours, making them ideal for long-lasting relief throughout the day.
What precautions should I take?
Do not reheat the patches or apply them directly to the skin. Avoid using them on the face, broken skin, bruises, or swelling. Do not use while asleep or for more than 10 hours in a 24-hour period. Avoid using them with other heat sources, pain rubs, or medicated creams. Do not bandage over the patches or use them if they are damaged. Consult a doctor if you are pregnant, diabetic, have circulation issues, nerve damage, a skin condition, or allergies to sticking plasters. Always store in a cool, dry place and keep out of reach of children and pets.
Can I reheat the patch
No. Do not reheat the patch in any way. The Lula Body Patch has been designed to warm up once to a safe, comfortable temperature. It's a natural reaction when the iron particles in the patch meets the air and begins to heat. This reaction can only happen once.
General
All the other bits and pieces you may want to know about shopping with Lula
How can I pay for the Lula Eye Masks?
We accept all major credit cards as well as Paypal, AfterPay and Zip Pay.
Can I place an order by phone?
Sorry, no, all our orders are done online. If you are having any troubles ordering online fill out our contact form and we'll get back to you soon to help.
What shops can I find Lula Eye Masks in?
We have a wide range of wonderful stockists across Australia and New Zealand. You can see a list of our stockists here.
Do you offer wholesale?
Yes we do. Please fill out out wholesale application and we'll get back to you very soon!
