SHIPPING IS $9.95AUD OR FREE ON ORDERS OVER $80

BLACK FRIDAY FAQS

FREE GIFT FRIDAY 24th and SATURDAY 25th NOVEMBER
The free gift of one box of Unscented Lula Eye Masks is available on orders over $80 on 24th and 25th of November (From 7am AEST 24/11/23 until 12am 25/11/23). One gift per customer. When you check out the gift will pop up, click ADD TO CART button to add gift to your order. 
How long is the sale?
The Lula Black Friday Sale starts Thursday November 16th at 6pm AEST and finishes Monday November 27th at midnight (or earlier if we run out of stock!). Don't procrastinate too long, because our most popular scents have a habit of selling out quickly!

What is on sale
All products on our website are on sale ranging from 10 - 40% off. The more you buy the more you save!

How will I know what is on sale and do I need code?
All prices are marked, no codes are needed. 

Will you have another sale this year?
No, this is our big sale of the year, so don’t miss out!

Customer service
You can reach our customer service team at shop@lulaeyemask.com.au we will work to get back to you as soon as we can but please be patient. To avoid delays to your order please double check that your order and your address are correct before processing payment.

Can I change my order?
Due to the high volume of orders placed during our Black Friday Sale we are unable to guarantee we can change or cancel your order after it is placed. Make sure to double-check your order and shipping address before checking out.

Can I change my shipping address?
Due to the high volume of orders we will be unable to change the address entered on your order.

Please note: If you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Can I add items after I have placed my order?
Unfortunately we cannot change any orders due to the large volume coming in. If you would like to order more after you have placed an order it will need to be done as a new order.

How long until my order will be dispatched?
While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during sale periods. Please expect a delay of 5-10 business days for dispatch during these times. Our team will be working hard to get all orders out ASAP, thank you for your patience!

Can I use a discount code I have as well?
During the Black Friday sale all discount codes are turned off as the sale is much greater than the discount codes.

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